Your order

Folder for adding Your order articles

Tracking your order
If you have placed on order and you want to check its status, you can view this from Saul’s account. Step 1 - Go to my orders. Step 2 - Click on the order...
Wed, 26 Jan, 2022 at 4:46 PM
Products on Back order and submission to SigLoch - 3PL Processing issues
If you attempting to ship an order where the only item left to be fulfilled is currently on Back order, it will not work. You will need to Edit the Sale...
Wed, 26 Jan, 2022 at 4:51 PM
Order hasn't come in from Magento
If an order has failed to reach NetSuite from Magento, please provide the following details in a support Desk ticket: We need the following details: Whic...
Mon, 7 Feb, 2022 at 9:40 AM
UPS Claims process
Follow the attached process to ensure that the UPS Claim is processed via the Finance team and captured in NetSuite.
Wed, 15 Jun, 2022 at 5:06 PM
zzSigLoch Technical Issues
If your sales order goes into ZZSigloch technical issues status, there are several things you can check: Check the tab called 3PL, what does the error mes...
Thu, 8 Feb, 2024 at 2:44 PM